Return Policy

At Alviorens™, we want our customers to feel confident and satisfied with their purchases. If you are not completely happy with your order, we offer a straightforward return process.

Returns are accepted within 30 days of receiving your order.

To be eligible for a return, please ensure:

• The product is unused and in its original condition
• The item is returned in its original packaging, if possible
• You provide proof of purchase, such as the order confirmation

Please note that certain items may not be eligible for return due to hygiene or safety concerns.

If your return request is approved, our customer support team will provide you with the necessary instructions. Return shipping costs may apply unless the item you received is damaged or incorrect.

Once we receive the returned item, we will inspect it and notify you about the status of your refund. Refunds will be processed to the original payment method used during the purchase.

Please be aware that shipping fees paid at checkout are generally non-refundable, unless the return is due to our error.